FAQ

What do I need to do to secure my booking? Click “Book Now” on the top of the page to secure your booking,. You can view the live availability of our booths and provide a 30% deposit to secure.
How can I make the payment for my booking? The remaining hire fee, minus the deposit, is due 14 business days prior to the hire date. Payments can be made conveniently through your preferred method of payment.

Are there any limitations on the number of prints we can get during the event? The limit varies based on the booth selected. The classic booth offers unlimited traditional 6"x2" photo strips. In contrast, the signature booth is constrained by the printer's capacity, allowing a maximum of 150 prints in the 6"x4" format or 450 prints in the 2"x4" mini photo format, depending on your chosen configuration and the available media capacity.
Can I share the photos instantly via SMS, QR Code or Email? Yes, our photo booth technology allows for instant SMS, email and QR Code sharing.

Will I receive digital copies of the photos taken at the event? Definitely! Along with the prints, we provide you with high-resolution digital copies of all the photos captured during the event. We also offer an online gallery where you and your guests can conveniently access and download the photos.

What is the cancellation policy for Luna Booth Studio? The 30% deposit for Booth Hire Studio is non-refundable. To cancel your Luna Booth Studio Hire, a minimum notice of 14 working days before the confirmed event date and time is required. If the cancellation notice is not provided within this timeframe, a payment of 50% of the confirmed hire price (minus the deposit) will be applicable. Additionally, a change of date is permissible at no extra cost, provided that the booth is available for the selected period and the request is made no less than 14 days before the scheduled event date.

Who is responsible for any damages to the booth or equipment? The client is responsible for any significant damages to the booth, including punctures to the booth walls, damaged or lost props, and breakage of the camera, computer, or printer. Additional costs will apply to cover equipment recovery in such events.

What are the space requirements for setting up the Luna Booth Studio? The Luna Booth Studio requires a minimum space of 3m x 3m x 2.5m. For outdoor setups, sufficient overhead and side cover must be provided to protect the booth from rain, humidity, wind, and sunlight.
What are the power and weather conditions requirements? Access to a power outlet within 5m-10m of the equipment is required. If the event is outdoors, the Luna Booth must be set up in an undercover or sheltered area in case of poor weather conditions.

How long does it take to set up and pack down? It will take approximately 30min-1 hr.
What if I want my booth hire period to start after my event? We can delay the actual booth hire time, allowing us to set up well in advanced of your specified start time. e.g. if your event behins at 6pm but you want the hire period to start from 7pm
Do you bump out on the day? Yes we will need to bump on the conclusion of the event. Please note that an additional $50/hr require for bump out times past 10pm.